Conference aides provide services for conferences and camps that are housed in Virginia Tech residence halls. They serve as the primary contact and give appropriate information to various departments across campus. Conference aides will assist any conferences or groups in reserving any classroom, recreation, meeting, or campus spaces as needed. Conference aides work with conference programmers to prepare room rosters, create bills, reserve rooms, and disperse information. All conference aides must serve in in a rotating on-call schedule to handle any issues that arise in the evening hours, and must stay overnight on campus when on-call. There will be a few required weekends based on assigned groups and there will be no set weekly schedule. Staff will be assigned weekly office hours as well. Conference aides cannot take summer classes.

Responsibilities

Conduct check-ins and check-outs for assigned groups
Serve in a nightly on-call duty rotation
Prepare room keys for assigned groups
Deliver excellent customer service
Attend weekly staff meetings and all training sessions
Ensure all information is received and delivered in a timely manner
Prepare rooming rosters for assigned groups
Attend Orientation Parent check-in
Ensure that residence halls are prepared for a group’s arrival
Collaborate with different departments to ensure successful guest experience
Must be able to multitask and prioritize departmental functions to meet deadlines
Work independently and be primary point of contact for assigned groups
Must be able to work in a team environment
Assist with other areas as needed
Copying, filing, typing as necessary
Perform other duties as requested
Work through mid- to late August

Requirements

Maintain a warm and friendly demeanor at all times
Ability to learn and use new software programs quickly
Excellent communication and interpersonal skills
Strong organizational skills and attention to detail
Ability to work independently as well as in a team
Proficiency in Microsoft Office software
Willing to work 30 to 40 hours per week

Pay and benefits

$9.00 per hour
10 meals per week dining allowance on campus
On-campus residence hall room

Desk Assistant Manager

The desk assistant manager is responsible of adding in overseeing all functions of the 24-Hour hospitality desk by providing information and direction to the desk attendants. The desk assistant manager will schedule all staff to desk and orientation shifts. This position will also be responsible for 2 to 3 shifts at the desk each week. The assistant manager will oversee the inventory and check out process of master access keys to all staff and handle any lock changes and communicate those to the key shop. The desk assistant manager will work between 20 – 40 hours each week. Desk assistant manager will also assist with orientation parent check-in in Squires Student Center and any group check-ins or check-outs as needed. The desk assistant manager can take classes during the summer.

Responsibilities

Schedule staff for appropriate shifts
Perform accurate check-in and check-out of conference and camp guests using the conference programmer
Work closely with the key shop to ensure all lock changes are being handled in a timely manner
Attend weekly staff meetings and all training sessions
Keep inventory of master access keys
Tag and return all lost and found
Assist with preparing any materials for a group’s arrival and departure
Must be able to multitask and prioritize departmental functions to meet deadlines
Assist with check-ins and check-outs
Assist with other areas as needed
Copying, filing, typing as necessary
Perform other duties as requested
Work through mid to late August

Requirements

Previous office experience
Previous cash handling experience
Maintain a warm and friendly demeanor at all times
Ability to learn and use new software programs quickly
Ensure all cash handling policies are being followed
Excellent communication and interpersonal skills
Ability to work independently as well as in a team
Proficiency in Microsoft Office software
Willing to work 20 to 40 hours per week

Pay and Benefits

$9.00 per hour
On-campus residence hall room if needed
10 meals per week dining allowance on campus

Desk Attendants

Desk attendants are responsible for assisting with all functions of the 24-Hour hospitality desk by providing information and direction to all summer conferences and camps at Virginia Tech. Desk attendants are responsible for staffing the 24-hour hospitality desk seven days a week. Each shift is six hours long and staff must be able to work early hours, during the day, and late evenings. All staff members must work between 20 and 40 hours each week. Desk attendants will also assist with orientation parent check-in in Squires Student Center and any group check-ins or check-outs as needed. Desk attendants can take classes during the summer.

Responsibilities

Perform accurate check-in and check-out of conference and camp guests using the conference programmer
Assist with any check-ins or check-outs away from 24-hour desk when necessary
Attend all training sessions
Handle telephone communication
Tag and return all lost and found
Assist with preparing any materials for a group’s arrival and departure
Must be able to multitask and prioritize departmental functions to meet deadlines
Assist with other areas as needed
Copying, filing, typing as necessary
Perform other duties as requested
Work through mid- to late August

Requirements

Previous office experience
Maintain a warm and friendly demeanor at all times
Ability to learn and use new software programs quickly
Follow all cash handling policies and procedures
Excellent communication and interpersonal skills
Ability to work independently as well as in a team
Proficiency in Microsoft Office software
Willing to work 20 to 40 hours per week

Pay and Benefits

$8.25 per hour if living on campus
$8.50 per hour is living off campus
7 meals per week dining allowance on campus

Set-up Crew Assistant Manager

The set-up crew assistant manager is responsible for implementing room preparations and distributing linens and amenities to rooms being used by conference or camp guests. The assistant manager works with the manager to ensure that the correct amount of linens are being ordered and delivered in a timely manner and will work directly with the linen company. The assistant manager ensures that proper linens are going to the correct conference or camp and that all rooms are set up and in proper order before guests arrive. The assistant manager and manager make weekly tasks lists that must be completed based on the conference and group schedules. The assistant manager assists in making weekly work schedules and assign staff to check outs as needed.

Responsibilities

Work with minimal supervision
Work as a team and independently
Attend weekly staff meetings and all training sessions
Must be able to multitask and prioritize departmental functions to meet deadlines
Be the primary point of contact for other staff
Count all linens that come in and leave the operation
Attend check outs as needed
Assist with preparing any materials for a group’s arrival and departure
Be detailed and task-oriented
Ensure that residence halls are prepared for a group’s arrival
Assist with other areas as needed
Perform other duties as requested
Work through mid- to late August

Requirements

Ability to lift up to 25 pounds
Maintain a warm and friendly demeanor at all times
Present a valid driver’s license
Ability to learn and use new software programs quickly
Excellent communication and interpersonal skills
Flexible personal schedule and able to work weekends as needed

Pay and Benefits

$9.00 per hour
On-campus residence hall room if needed
10 meals per week dining allowance on campus

Set-up Crew

The set-up crew distributes linens and amenities to rooms being used by conference and camp guests. Set-up crew members assist with facility arrangements, deliver supplies, assist with room preparations, and assists with check outs as needed. The set-up crew is responsible for counting delivered linens and ensuring all linens are returned after a group leaves. Set-up crew members confirm that all rooms are set up and in proper order before a group arrives. The set-up crew is required to work 20 to 40 hours per week. Weekends and evenings may be required as necessary. Set-up crew members can take classes during the summer.

Responsibilities